Taproot Theatre Company NOW HIRING for Part-time Box Office Lead
Taproot Theatre Company
About the project and the company
Position Overview: Box Office Representatives handle all ticket sales, maintain the constituent database, and
are the ‘front lines’ of contact with Taproot Theatre’s patrons.
Specific Areas of Responsibility: • Receive and process in-person, phone and online ticket sales • Manage and respond to box office inquiries by phone and email • Prioritize and complete tasks assigned by Box Office Manager or Director of Marketing • Keep box office in clean, orderly condition • Maintain an up-to-date knowledge of company and box office policy and procedures • Process complimentary tickets for lists including ChurchTix and CommunityTix • Respond to and process ticket donation requests • Work lead for performances; 2-3 afternoons/evenings per week and Saturday day/eve while shows are running • Review a provided study guide and/or info sheet for each production • Attend each production within the first week (invited dress, previews or Opening night) • As needed, assist Box Office Manager in additional tasks and training of new employees
Required Qualifications/Skills: • Compatibility with Taproot Theatre’s mission and values • Possess a love of theatre arts that translates to serving our patrons with excellent customer service • Consistent availability to work within box office hours including regular evenings and weekends; TueSat noon-8pm (with occasional morning performances) • Solid interpersonal and organization skills with a strong attention to detail • Strong written and verbal skills including editing and proofreading abilities • Dependable and prompt • Ability to learn ticketing software
Preferred Qualifications/Skills: • 1 year relevant experience • Experience with cash handling, payment processing and sales • Computer database and/or data management experience • Familiarity with Tessitura, Microsoft Outlook, Excel, and Word
Pay & Benefits:
• Pay is hourly
• Scheduling is semi-flexible by month, 22-28 hours/week depending on Taproot production schedule. Normal schedule includes 3 weekday days/evenings and Saturday day/evening.
• Generous complimentary ticket policy
Preferred method of submission
To apply, submit a cover letter and resume to Nikki Visel, Director of Marketing at email@example.com.