The Patron Services Manager oversees and manages the front of house experience for patrons during performances, including the management of Front of House staff and volunteers and concessions management. They are present during performances. Additionally, the Patron Services Manager provides support for Development events as needed.
To apply, submit a cover letter and resume to Nikki Visel, Director of Marketing at nikki@taproottheatre.org
Compatibility with Taproot Theatre’s mission and values
Possess a love of theatre arts that translates to a desire to serve our patrons with outstanding service
Consistent availability to work during performance hours, including regular evenings and weekends; Tue-Sat noon-8pm (with occasional morning performances) when shows are running.
Strong written and verbal communication skills
Customer service experience
This position is eligible for paid time off, health, dental, vision benefits, and participation in Taproot’s 403b plan.
Scheduling is semi-flexible, 30-32 hours/week depending on Taproot production schedule.
Generous complimentary ticket policy
Primary Areas of Responsibility :
Patron Services Staff Management
Recruiting, hiring, training, and scheduling of Front of House staff and volunteer ushers
Cover Front of House shifts and breaks as needed
Maintain an up-to-date knowledge of company and front of house procedures, including Covid19 protocols.
Maintain Usher and House Manager manuals
Manage Front of House payroll reporting
Present during performances for Jewell Mainstage, Isaac Studio, and Education & Outreach performances
Front of House Reporting
Utilize current systems to manage Front of House paperwork (notes, performance reports, house counts, etc.)
Work with Production Manager, Stage Manager, and senior staff to resolve issues that arise during performances
Concessions, Receptions, and Events
Manage concessions including ordering concessions inventory and supplies
Plan and execute opening night receptions
Plan and execute Volunteer Appreciation Celebration
Partner with Development Director to assist with Development events
Other Marketing Department responsibilities o Participate in weekly marketing and company meetings
Read all season play selections and attend a performance within each opening week
Work with Marketing Director and Creative Marketing Manager to create and place new signage for each show
Equity & Inclusion: Taproot strives to become an anti-racist organization that prioritizes accessibility, transparent communication, and humanity to foster a space of belonging for all. As part of this work, employees may be asked to participate in regular trainings and discussions and to support anti-racism and accessibility initiatives and policy changes, as part of their scope of work. To that end, Taproot Theatre seeks employees who demonstrate initiative to expand their own learning and competency within these areas in order to meaningfully participate in dismantling institutional racism, bias, and other systems of oppression that permeate our industry.
Faith Statement: Taproot Theatre Company is incorporated as both a non-profit theatre and a religious organization. Our organization operates outside of church oversight and across denominations. Only staff at or above the director level are asked to confirm their Christian faith, Taproot staff at all levels participate in corporate prayer, but may choose not to participate in these customs. Taproot staff represent a diversity of backgrounds and faith traditions.
Physical Requirements: This position requires frequent sitting or standing, manual dexterity to operate phones, computers, and other office equipment and the physical ability to maintain concessions inventory; strong command of the English language with the ability to be understood. Most of the work is required to be done at the Taproot office with occasional visits to external environments. Occasional work-from-home hours available. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Taproot Theatre does not discriminate on the basis of race, color, religion, sexual orientation, sex or gender identity, age, citizenship, national origin, veteran status, marital status, mental, physical, or sensory disability, or any other protected and otherwise underrepresented groups of individuals.
