Ticket Office Representative at Seattle Children's Theatre

About the project and the company

About SCT: At SCT we are working to become an anti-racist organization, as such we value a diverse workforce and inclusive culture. We are committed to diversity in all areas of our work and strive to build a staff, board and programming that reflects the diversity of the United States, as well as the global society in which we live. We strongly encourage candidates from communities that have historically been excluded from the Theatre and Theatre for Young Audiences (TYA) field.
Since its inception in 1975, the Seattle Children’s Theatre (SCT), has served more than 4 million children through professional theatre and arts education in the Puget Sound region and beyond.

Seattle Children’s Theatre Mission Statement: To provide children of all ages with access to professional theatre, with a focus on new works, and theatre education.

Job Description

Position Summary: Ticket Office Representatives report to the Sales Manager and assists guests in-person and on the phone with single ticket, subscription and group ticket sales, exchanges, upselling, will-call and related services. We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate, and have an interest in the arts and SCT’s mission. This position has openings for weekday, night, and weekend shifts depending on theatrical show needs and operational requirements. Schedules are created several weeks in advance for the whole run of each show. Part-time employees can receive up to 25 hours per work week.

Required Qualifications

Essential Duties and Responsibilities: Assist patrons on the phone or in-person for single ticket, subscription and group ticket sales, refunds, and exchanges. Describe and promote season, education programs and development campaigns through both in-bound and out-bound strategies. Provide general SCT and Seattle Center information to patrons and visitors at the window, on the phone, and via email. Handle customer issues, or appropriately escalate to other personnel as needed. Accurately count and balance received checks, cash, and credit cards at the close of each shift. Process and distribute will-call tickets during shows. Support SCT’s fundraising efforts with simple donation requests during sales transactions. Support the External Relations team by acting as call center with acquisition requests, reminders or general stewardship. Deliver outstanding customer service. Answer patron questions promptly, accurately, respectfully and thoroughly. Provide assistance as needed on various administrative and Front of House projects. Contribute to a positive, supportive team environment where all staff members can be successful and feel comfortable.

Desired Qualifications

At least one year of successful customer service experience; sales experience preferred, and ticketing a plus. Demonstrated success handling cash, checks, and credit cards. Positive, articulate, outgoing, and friendly personality; a sense of humor with children a plus! Comfortable answering customer questions and patience to resolve customer service issues. Organizational skills: the ability to multitask, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail. Tessitura experience desired, other ticketing or point of sale software experience a plus. At SCT we all share responsibility for the ongoing development of SCT’s work culture, which includes:   Active participation in SCT Antiracism work.  Engagement in All Staff meetings and activities. 

Other details

Physical Requirements & Work Environment:  As we ramp up onsite work, you will enjoy working in a dynamic, non-profit environment. Experience or interest in theatre or youth arts education is necessary. We require a full background check for all employees. Ability to work in an upbeat and often fast-paced environment and stand for long periods of time, up to the duration of a shift and communicate effectively over the telephone for the duration of a shift.

Salary & Schedule: This is a seasonal position that may have the option to extend. The 2021-2022 Mainstage Season takes place from February 2022–June 2022, and the schedule is based on the performance schedule, which includes nights and weekends. Please keep in mind that there are several weeks of downtime throughout our season where your hours may be reduced. The rate for this position is $18 p/h. Staff have access to free/discounted tickets and drama school classes.

Application Procedures: Please submit the following via email to hr@sct.org. Please include your last name and Ticket Office Representative in the subject line of your email. No phone calls. Applications evaluated on a rolling basis, open until filled. Please include the following items:
A statement that speaks to what excites you about taking on this role, as well as your approach to equity, diversity and inclusion. EDI is an important part of SCT’s mission, and we ask you to share the ways that you imagine bringing EDI to your work. No ‘cover letters’ necessary.
Resume including at least three professional references

Additional Information:  Seattle Children’s Theatre is committed to diversity in the workforce and is an equal opportunity employer. We do not discriminate in any employment decision based on race, color, creed, sex, religion, age, martial or veteran’s status, national origin, disability, sexual orientation, or any other basis prohibited by local, state or federal law.