Operations Associate & Events Lead

Seattle Opera


About the project and the company

Founded in 1963, Seattle Opera is one of the leading opera companies in the United States. The company is recognized internationally for the quality of its productions, supportive and nurturing environment for singers and artists, and is especially known for its productions of the Wagner operas, having created an “international attraction” in its past presentations of Wagner’s epic Ring, according to The New York Times.

In August of 2003, the company inaugurated its new state-of-the-art home, Marion Oliver McCaw Hall, located on the Seattle Center campus, in the heart of the arts and cultural district of the city. At the end of 2018, the company moved its education, artistic, and administrative programs to a new civic home next to McCaw Hall. The new building is an accessible community resource and will allow the company to expand its education programs. The company’s fourth General Director, Christina Scheppelmann, began her tenure August 1, 2019.

The company has expanded youth programs both in and out of schools, and now regularly visits more than 75 schools across the state, over half of which are Title I (schools with a large concentration of low income students). The 2017 touring production of Cinderella en España was designed for dual-language audiences, and traveled to schools with a significant Latino population all over the state of Washington.

Seattle Opera has a long history of training young singers. Today’s programs involve several youth training programs—from youth opera choruses to advanced vocal ensemble and a vocal studio for those aiming to study voice in college. Past training programs included Seattle Opera’s Young Artists Program, which ran from 1998 to 2013, and the International Wagner Competition, hosted in 2006, 2008, and 2014.

The company is committed to advancing the cultural life in the Pacific Northwest with performances of the highest caliber, and through innovative education and community programs that take opera far beyond the McCaw Hall stage. Each year, more than 80,000 people attend Seattle Opera performances and the company’s programs serve more than 400,000 people of all ages (including school performances, radio broadcasts, and community engagement initiatives).

Seattle Opera is committed to racial equity and to dismantling historic barriers of oppression. People of Color are encouraged to apply and audition for all opportunities. Learn more about our Commitment to Equity and our three year Racial Equity and Social Impact Plan


Job Description

POSITION SUMMARY The Operations Associate is a key representative of Seattle Opera who provides support to multiple departments, monitors building access, oversees 3rd party events and community partners’ use of the Opera Center.  Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. -First point of contact welcoming guests to the Opera Center and assisting them as needed. -Enforce security and access protocols. -In collaboration with Production and Programs & Partnerships departments, manage all aspects of event space scheduling and coordination.  -Be the primary contact for community partners and 3rd party renters. -Provide coordination for the Volunteer Program and assist with logistics. -Collect, Document, and Track parking pass forms. Examples of Additional Responsibilities include the following. -Coordinate with facility vendors as requested -Provide backup support to Facilities department to cover colleagues' paid time off -Administrative support to COO & Director of HR -Support Covid Site Monitors thru inventory and disbursement of PPE and testing supplies

Required Qualifications

POSITION REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: Bachelor's degree preferred (or equivalent work experience) Coursework or training in theatre, performing arts, or opera highly valued RELATED EXPERIENCE: REQUIRED Minimum 2 years of event management, project management, or related experience Minimum 2 years of customer service experience PREFERRED Experience working at a nonprofit arts organization Experience coordinating volunteers REQUIRED COMPETENCIES: Able to organize, prioritize, and complete a variety of tasks on time Attention to detail in written and verbal communication Accuracy in completing and utilizing facility use agreements Has a welcoming and supportive presence Excellent collaboration and coordination skills TECHNICAL SKILLS: To perform this job successfully, an individual should be highly proficient with Microsoft Office Suite applications and calendaring software.  Experience using ProPared Calendar software, Project Management software, and/or Volunteer Management software a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to lift and/or move up to 25 pounds. The employee is regularly required to sit for long periods of time; walk; use hands to type, handle, or feel; balance; bend and reach with hands and arms; and talk and hear. Occasionally required to climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. TYPICAL WORK SCHEDULE AND REQUIRED ATTENDANCE: The regular schedule for this position is Monday – Friday, 9am – 5pm.  Some flexibility is required to start early or stay late as needed.  Infrequent evening or weekend work may be scheduled based on event needs.  Any adjustments to the regular schedule will be arranged in advance of the work week. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to indoor work conditions and will work with a variety of guests, community partners, staff, union employees, students, and artists. The noise level in the work environment varies depending on the activity in the building—it can range from very quiet to somewhat loud with large numbers of participants in a program and/or music and singing. BACKGROUND CHECK         Seattle Opera engages a third-party vendor to conduct background checks for all employees.  Offer of employment is contingent upon the candidate successfully passing the background check.  Any information unrelated to job duties will not be evaluated or have an adverse impact on employment.

Other details

Seattle Opera provides a generous benefits package which currently includes:
Medical, Vision, and Dental Insurance
Life, Long Term and Short Term Disability Insurance
Employee-funded 403(b) Savings Plan
80 hours (2 weeks) of vacation time (1st Year Accrual Rate with increases in years 3 and 5)
10 paid holidays plus 3 personal days per year
12 days of sick time per year
Choice of fully funded transit pass, or 50% funded, special rate parking pass
Staff ticket comps and class discounts

Seattle Opera is committed to racial equity and to dismantling historic barriers of oppression by creating an inclusive and equitable workplace. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission. Seattle Opera is a proud Equal Opportunity Employer and provides equal access and opportunity to anyone who qualifies, regardless of sex, race, age, color, religion, mental or physical disability, national origin, sexual orientation, gender identity and expression and/or military status. 
Learn more about our Commitment to Equity and our three-year Racial Equity and Social Impact Plan https://www.seattleopera.org/equity

Applications will be reviewed on a rolling basis.
When you submit your application, you will receive an automated message noting your materials have been received. Unfortunately, we cannot respond to individual applicants due to the high volume of resumes submitted. No phone calls, please.

Application link: https://seattleopera.applytojob.com/apply/4OVrSfPMLX/Operations-Associate?source=TPS

Additional information
Preferred method of submission


Pay Rate

$63,000 - $68,000

Audition location

Seattle WA

Submission instructions

Apply online using link provided: https://seattleopera.applytojob.com/apply/4OVrSfPMLX/Operations-Associate?source=TPS

Employement type

full time